What we are looking for

We are looking for a highly communicative and dedicated Customer Support Specialist (f/m/d) part-time for 18-20 hours per week for one year, an extension is possible.

You will

• Answer English-language customer inquiries in our customer support tool (Zendesk) thoroughly and appropriately
• Be responsible for our English FAQs 
• Support team members in answering German-language customer inquiries in Zendesk 
• Help to ensure that our customers are happy with our product. You work closely with the support team and developers to identify technical errors and get them solved for the customer
• Evaluate statistics, report current developments and obtain commitment to implement your suggestions for improvement

What you bring to the table

• Completed vocational training and initial work experience in customer service
• A talent for communication, finding the right words in every situation and acting with empathy, patience and friendliness
• Ability to translate a customer’s issue into tech language
• An affinity for databases, complex system landscapes and mobile applications
• You work independently on new topics and enjoy sharing your knowledge in a team
• You are a team player with high social skills and your colleagues can rely on you
• You are fluent in both English and German
• You are flexible and willing to work on support emails when needed on a limited number of weekends and public holidays by arrangement
• Basic Yoga knowledge in theory and practice is important
• You are based in Germany, with the ability to come to the Hamburg office for regular team days

What you get

Our Customer Support team works Mondays through Fridays and the occasional weekend emergency
service hours. You can pick your days in general, but Fridays
is a mandatory work day for you. We are a small, friendly and supportive team working a hybrid model
remote and at the Hamburg office.

• Ambitious entrepreneurship in an exciting and future-relevant thematic environment
• A great, growing product with happy customers
• Collaboration in a professional, international, and humorous team full of yogis and non-yogis
• Independence, self-determination, and freedom, paired with a secure framework to regularly improve, be creative, and create new things
• An agile and motivated team that welcomes you with open arms
• Regular team events and your own access to the YogaEasy portal
• Trust-based working hours and flexible working

 

What's next

Are you passionate about what you do? Apply now. Send your resume and a cover letter in English, by email to our HR Manager Anja at: yogaeasy-jobs@m.personio.de .

About us

YogaEasy is Europe's leading online yoga studio. With thousands of yoga videos from 50 internationally renowned yoga teachers, 50 in-depth yoga programs, live classes, 2 apps, and an online yoga magazine, we are the most significant yoga platform in Europe. In addition to the online yoga studio, YogaEasy has created the Academy—a virtual teaching space for dedicated yoga teachers and students who want to develop professionally and personally. The YogaEasy Academy offers yoga teacher training and workshops with hand-picked top yoga instructors in the world.

You want to work in a self-determined, sustainable and warm environment? Then YogaEasy is the right place for you! Our team of yoga teachers, content and marketing experts as well as developers and IT professionals ensure that our customers have access to new practice videos, interviews and tutorials as well as exciting articles and programs about the world of yoga every day - and of course that YogaEasy continues to grow. Would you like to become part of our team and support us in bringing yoga to the world as a way of life? Then apply with us now!